Calm Q&A

Frequently Asked Questions

About CALM Youth

CALM Youth is a registered charity based in Victoria, Australia, focused on empowering young people through early intervention programs, peer mentorship, and community engagement.

CALM stands for Composure, Ambition, Leadership, Mentality - the core values that underpin all of our programs and services.

We work with young people aged 8-25, particularly those facing social, emotional, educational, or economic barriers.

You can support us by donating, purchasing merchandise, partnering with us, or volunteering as a mentor.

Yes, CALM Youth is a DGR-registered charity in Australia. Donations over $2 are tax deductible.

Programs & Involvement

We offer early intervention programs, peer mentorship, sports engagement, leadership workshops, and motivational speaking.

Contact us at info@calmyouth.com for a consultation.

Apply via our website. You'll need a WWCC and to complete our training and onboarding process.

Orders, Shipping & Returns

Orders are delivered within 3-5 weeks of purchase. Delays may occur during peak periods.

Australia: $10 for orders under $150, free for orders over $150. International: $30 flat rate.

Yes, you'll receive a tracking number via email once your order is dispatched.

Yes, within 24 hours of purchase by emailing info@calmyouth.com.

Returns accepted within 30 days if items are unused, in original packaging, and not on final sale.

Email info@calmyouth.com with your order number and reason. We'll guide you through the steps.

Yes. Refunds are issued within 5-10 business days after we receive and approve your return.

Volunteering & Mentorship

Anyone over 16 with a passion for supporting youth. A valid WWCC is required.

Not necessarily. We provide full training and welcome those with lived experience.

All volunteers receive structured guides, full training, and ongoing support from CALM Youth staff.

For Parents, Schools & Community Partners

Via school referrals, community organisations, or direct application.

Yes, we regularly partner with schools, clubs, councils, and services.

Typically referred by teachers, wellbeing staff, or support workers.

Safety & Child Protection

Yes. All staff and volunteers are trained and hold valid WWCCs.

We follow strict safeguarding policies around supervision, communication, and reporting.

Impact & Evaluation

We use evaluations, reflections, and feedback to assess growth in confidence, leadership, and resilience.

Funds support program delivery, volunteer training, youth resources, and expanding CALM Youth’s reach.

Program Delivery & School Engagement

CALM Youth will always aim to accommodate unavoidable changes. However, it is the school’s responsibility to ensure sessions are scheduled without clashes. If a session needs to be rescheduled more than three times, CALM Youth reserves the right to forfeit that session.

Each program session is designed to fit within a standard school period (typically 45-60 minutes), unless otherwise arranged.

Our sessions are led by trained CALM Youth facilitators and mentors with lived experience and appropriate training. All hold valid Working With Children Checks.

Yes. We adjust our content and delivery to suit the age, developmental stage, and goals of the cohort.

Yes. Each program includes post-program surveys to assess growth in areas like confidence, resilience, and leadership. Schools receive a summary report.

Yes. For selected programs, we include parent involvement in celebration events or parallel sessions.

Ideal group size is 10-25 students. We can accommodate larger or smaller groups with adjusted delivery. Our smallest session has been with a group of 5 and our largest being 300.

Absolutely. CALM Youth's core mission is to engage students facing social, emotional, or academic barriers through strength-based, trauma-informed approaches.

Our team is made up of young people with lived experience. This relatability allows us to build trust and connect authentically with participants, making our approach more impactful.

Our School Community Partners

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We acknowledge the Traditional Owners on whose Country we are based. We pay our respect to their Elders past and present, and acknowledge their continuing connection to land, sea and community. We extend this respect to Traditional Owners throughout Victoria where we live, work and play.
CALM Youth is a registered charity & social enterprise dedicated to empowering marginalised young people across Victoria. Through early intervention, mentorship, and skills-based programs, we create safe and accessible spaces where young people can connect, grow, and thrive.
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